For all account related issues that you cannot resolve email Chadd at and he can help fix it online.  Please don’t call the studio because Chadd isn’t at the desk all that often and this is an issue that can only be fixed online.  Emailing Chadd will insure a faster response to your technical issue.

Account related issues include:

  • forgot your password or your password reset didn’t work
  • your package seemed to suddenly disappear.  Don’t worry, it didn’t.  You probably accidentally created a second account.
  • you are on a membership and are unable to book classes.  

Fret not, we can get through whatever account issue you may be experiencing!